Shipping
Fulfillment:
It can take 2-5 business days for to get ready to ship. Then you should add shipping times provided at checkout on top of that. Items ship on business days and not weekends.
Domestic Shipping: Domestic shipping is provided for residence in Canada.
International Shipping:
- Shipments outside of the Canada may incur customs fees depending on the destination. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees. Any fees are paid to by the end customer.
Tracking:
Not seeing tracking info? Your order was shipped but it can take up to 48 hours for tracking info to show up in a carrier's tracking system.
- Note that international shipment tracking may take up to a few days to display any updates, but that doesn't necessarily mean the shipment is lost.
- Standard shipping does not contain tracking information. Standard shipping May take 1 to 2 weeks to receive. If items have not been received in over 30 days, please contact us at marsdauncey@gmail.com
Shipping Method:
We package each item based on dimension requirements to ensure protection during shipment. Prints are shipped in tubes. When your print arrives I suggest placing it unrolled flat with paper on top to protect it, then place something heavy on top to flatten (I suggest books). Stickers are shipped in stiff card envelopes to insure they are not bent or damaged. If an order was placed for only stickers, they are sent mailer style with no tracking. Contact us if your stickers do not arrive.
Products may be shipped separately based on fulfillment. You will receive a confirmation email when each product has been fulfilled if this is the case for your order.
Return Shipping:
If you would like to return a defect, note that you will need to pay the return shipping which will then be deducted from the return amount. See our return policy for more details!
Digital Commissions:
Unless otherwise stated in the invoice, all commissions are digital thus do not require shipping. Delivery of digital files will be over email via a Google Drive link.